TITLE: Manager, Safety & Security (Osceola Heritage Park)

DEPARTMENT: Training Facilities

REPORTS TO: Director of Safety & Security

FLSA: Salary; Exempt

WHAT SETS YOU APART

We are looking for an experienced, knowledgeable, patient individual to join our security team! You have top-notch security expertise, strong leadership skills and always suggest and implement new solutions. You will be responsible for managing security staff and overseeing all aspects of public and venue safety. You ensure proper enforcement of venue event policies and procedures that results in a safe and well-protected environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create and deliver security operating procedures, in conjunction with the Director of Safety & Security, that improve execution and provide additional value in a cost-effective manner.
Work with cross functional teams to create and deliver security training materials, in conjunction with the Director of Safety & Security to promote a culture of awareness and preparedness.
Act as liaison and manage security vendor relationships.
Accurately document and record all safety and security incidents, for post analysis/review to enhance security protocols at Osceola Heritage Park.
Work with conversion crew to prepare security equipment maintenance schedules and facilitate repairs in a timely manner.
Ensure compliance with company and league policies and security regulations.
Proactively communicate and seek feedback internally and externally to improve customer satisfaction as much as possible.
Serve as a lead and key responder for all events at Osceola County Stadium related to security, law enforcement, medical needs and staffing plans.
Create and implement effective crowd control measures and protocols to manage gatherings always ensuring safety of all.
Oversee access systems ensuring proper personnel receive appropriate access while maintaining the integrity of secure areas.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manage interviewing, hiring, and training of Orlando Health Training Facility at Osceola Heritage Park security employees in coordination with People (HR) and Director of Safety & Security.
Manage appraising performance, rewarding, and disciplining security employees in coordination with People (HR) and Director of Safety & Security.
Other duties as assigned.

QUALIFICATIONS

It is never just a job at Orlando City SC. It is a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

High school diploma or GED required.
Bachelor’s degree in Criminal Justice, Facilities Management, Police Academy, or related field preferred.
Minimum of 5 years of security experience required, minimum of 3 overseeing a team.
Exceptional communication written and verbal to effectively convey information to various stakeholders.
Possess the ability to make quick, informed decision-making capabilities to assess situations and act promptly.
CPR/First Aid certified.
Experience in law enforcement, entertainment/sports venue and/or public assembly environment preferred.
Technical knowledge in areas of CCTV and Access Control preferred.
Demonstrated ability to manage in a team environment, focusing on collaboration, communication, and working to achieve goals of the department.
Experience in exercising sound judgement, as well as flexibility to shift priorities.
Ability to conduct oneself in a calm and professional manner when dealing with the public and/or difficult situations.
Ability to think strategically and be resourceful, innovative, and forward-thinking.
Ability to successfully pass a pre-employment background check.
Must possess a valid Florida Driver’s License.
Possess a Florida Class D Security License or be willing to obtain one within (45) days of employment.
Possess a Florida Private Security License or be willing to obtain one prior to employment, if necessary.
Ability to attain and maintain SafeSport certification.
Ability to pass a background check.
Must be able to move and/or lift up to 50 pounds.
Able to work flexible hours including nights, weekends, and holidays.

About Orlando City SC & Orlando Pride

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.

In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.

For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com to let us know the nature of your request and your contact information.

Security and Safety Manager

Training Facilities - Safety & Security Manager, OHP

Assistant Director or Security and Safety