Assistant Director of Security

About the position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Responsibilities

• Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards.
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner.
• Direct and maintain continuous physical property rounds by Security personnel.
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms.
• Produce weekly schedules and maintain accurate payroll/reports pertaining to budget standards.
• Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures.
• Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures.
• Conduct detailed investigations into work-related injuries.
• Responsible for the search, storage and return of all lost and found items.
• Maintain and update master files of all MSDS information for all hotel departments.
• Review all reports regularly for completeness and accuracy.
• Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes.
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production.
• Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system.
• Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms.
• Other duties as assigned.

Requirements

• Minimum three years' experience as a hotel Security Manager or three years law enforcement manager experience.
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel.
• Strong investigative skills.
• Able to work a flexible schedule, including weekends and holidays.

Nice-to-haves

• A results-oriented leader with a proven track record of managing large-scale operations.
• A skilled communicator who fosters strong relationships across departments and inspires collaboration.
• Detail-oriented and highly organized, capable of managing multiple priorities while maintaining a focus on quality and efficiency.
• Analytical and resourceful, with the ability to identify opportunities for improvement and implement impactful solutions.
• Passionate about developing teams, with a commitment to fostering growth and professional development.

Benefits

• Competitive health & wellness benefits.
• 401(k) & company match.
• Paid Sick Days, Vacation, and Holidays.
• Paid Bereavement.
• Pet Insurance and Paid Pet Bereavement.
• Training & Development opportunities, career growth.
• Tuition Reimbursement.
• Team Member Hotel Rates, other discounts, perks and more.
• Many of our Leadership positions are bonus eligible.